SHIPPING POLICY

1. ORDER PROCESSING

• Orders are processed within 1–3 business days after payment confirmation.
• High-value items may require identity verification before shipment.
• You will receive a confirmation email and tracking information once your order is dispatched.

2. SHIPPING METHODS

• All orders are shipped via secure, insured carriers.
• Signature upon delivery may be required for high-value items.
• Items not under pre-order are shipped under 2 business days.
• Pre-order items are shipped under 15 business days.
• Delivery times are indicative and depend on destination and carrier performance:
  • France & EU: 2–7 business days
  • International: 5–15 business days

3. SHIPPING COSTS

• Shipping costs are calculated at checkout based on destination, weight, and insurance coverage.
• Import duties, taxes, and customs clearance fees for international shipments are the responsibility of the buyer.

4. ORDER TRACKING

• Once your order is shipped, you will receive a tracking number via email.
• You can monitor the shipment directly through the carrier’s website.

5. RISK & RESPONSIBILITY

• Risk transfers to the buyer upon delivery, except for items lost or damaged during transit if insured.
• SAC POPULAIRE is not liable for carrier delays, customs clearance issues, or force majeure events.

6. LOST OR DAMAGED SHIPMENTS

• Shipping insurances can be bought at check-out. 
• In the unlikely event of loss or damage during transit, please contact us immediately at contact@sac-populaire.com with the tracking number and photos if applicable.
• Claims will be handled promptly in cooperation with the carrier.

7. INTERNATIONAL SHIPPING

• SAC POPULAIRE ships worldwide.
• Customers outside the EU are responsible for import duties, local taxes, and customs clearance.
• Delivery times may vary depending on customs processing in the destination country.