FAQs

- Everything you need to know -

Frequently asked questions

ABOUT SAC POPULAIRE

What is Sac Populaire?

Sac Populaire is a pre-owned luxury handbag seller based in Paris. We believe fashion is a cycle — and the best bags have already been made. We curate our selection according to current trends, making luxury accessible to young professionals, students, and anyone ready to add a statement piece to their wardrobe.

Why buy second-hand luxury bags.

More choice: A brand boutique carries only the current season — older models disappear fast. In the pre-owned world, you have access to every model going back 50 years. An endless repertoire of icons, colors, materials, and most importantly, stories.

Better value: The same model in excellent condition can cost up to 50% less than retail. Two bags for the price of one — why would you say no?

More character: Every pre-owned bag carries its own weight of history. No two have lived the same life. That’s not a compromise — that’s the point.

Where do you source your bag

We source exclusively from qualified B2B resellers across Europe and beyond — registered businesses that stand behind the authenticity of every piece they sell. We don’t buy from individuals. That’s a deliberate choice: a registered company backing each bag means a traceable chain of custody, not a promise from a stranger.

Do you offer the service of personal sourcing?

Absolutely. Tell us the brand, model, color, and your budget — via the contact form or email. We’ll source the best options from our reseller network worldwide. No payment upfront. You only pay when we’ve found the bag and you’re ready to commit.

Can I sell or consign my bag to Sac Populaire?

Not at the moment. We source exclusively from qualified B2B suppliers to guarantee the authenticity chain behind every piece. This may change in the future — if you’d like to be notified when it does, sign up for our newsletter.

1. PRODUCTS & AUTHENTICITY

Are all your products authentic?

Every piece we sell is sourced from verified, authenticity-guaranteed suppliers. We stand behind every bag — if authenticity is ever disproven, you get a full refund. Our promise is further secured by our partnership with Entrupy, a leading authentication platform with advanced AI technology backed by LVMH. For additional peace of mind, you can add an Entrupy certificate at checkout.

Do the photos match the actual product?

We try to reflect as closely as possible in the product images the real conditions of the products. This is why for every item, there is an extensive amount of photos from every angle shot under natural light, including signs of wear, scratches, and patina —what you see is what you get. Minor variations in color may occur due to screen settings, but we never retouch imperfections. If a bag has a flaw, you’ll see it in the photos before you buy it.

How do I know the condition of a bag?

Each listing includes a detailed condition description and high-resolution images. We photograph and disclose all visible wear, scratches, and imperfections — nothing is hidden. Our condition grades mean the following:

Excellent: Minimal visible wear. Looks new or nearly new.
Very Good: Light signs of wear (minor scuffs, light patina). Nothing structural.
Good: Notable wear visible (scratches, color variation, creasing). Fully functional, authentic character.

I have a question about a specific bag. How do I ask?

You can use “Ask a question” on the item’s page. Or email us at contact@sac-populaire.com or DM @sacpopulaire on Instagram/Tik Tok. Include the product link or the bag name. Whichever ways you use, we reply within 48 hours — usually faster.

2. ORDERS & PAYMENT

What is an item under pre-order?

These are items that are in transit or under process of internal purchase, therefore are not immediately in stock. Transfer will require time therefore they are shipped 15 business days after order confirmation.

When is my order confirmed?

Orders are confirmed once payment is successfully processed and a confirmation email is sent.

Do you require identity verification for orders?

For high-value items or unusual orders, the delivery provider may require a signature and identity verification upon delivery.

3. PRICES & TAXES

Are prices inclusive of VAT?

Yes. VAT are included in the price.

Are the prices inclusive of import duty?

Our prices do not include import duties. Sac Populaire ships from Paris — no import duties apply within the EU. For orders shipped outside the EU, import duties, customs fees, and local taxes are collected by your delivery provider upon arrival and must be paid before your order is released.

4. SHIPPING

How are items shipped?

All items are shipped via secure, insured carriers. High-value items may require a signature on delivery.

When are items shipped after order confirmation?

Items currently in stock (not under pre-order) are shipped within 2 business days. Items under pre-order are shipped within 15 business days.

Do you ship internationally?

Yes. International customers are responsible for import duties, customs fees, and local taxes.

How long does shipping take?

France & EU: 2–7 business days
International: 5–15 business days

Can I track my order?

Yes. A tracking number is sent via email once your order is dispatched.

"What happens if my package is lost or damaged?"

Shipping insurance is available at checkout — we recommend it for high-value orders. If your package arrives damaged or doesn’t arrive at all, email us at contact@sac-populaire.com with your tracking number and photos. We’ll sort it within 48 hours.

5. RETURNS & REFUNDS

Can I return a product?

EU consumers have a 14-day withdrawal right, but items must be returned in original condition with all tags, packaging, and certificates.The return shipping costs are at your own charge. For orders shipped outside the EU, returns are accepted only if the item does not match its listing description. Return shipping is at the customer’s expense. The EU 14-day withdrawal right applies to EU customers only.

How do I make a return?

Submit a return request at sac-populaire.com/return-request within 14 days of delivery. If your order is eligible for returns, you will receive instructions under 48 hours with shipping adress to send your parcel to.

What if the item is damaged or altered?

Returns are refused if items are not in original condition with all tags, packaging, and certificates.

Can I get a store credit instead of a refund?

Yes, and it is up to you. For validated return request, you can choose between receiving store credits or have money back to your original payment method.

Are promotional products refundable?

No. Promotional products, gifts, or items offered free or at a discount cannot be refunded, unless legally required or defective.

6. PRIVACY & COOKIES

What data do you collect?

We collect only what is necessary to:

Process and deliver orders
Manage payments and prevent fraud
Improve website performance
Send marketing communications (with consent)

How long do you keep my data?

Order/invoice data: up to 10 years
Marketing/account data: until deletion or consent withdrawal

Do you use cookies?

Yes. Cookies are used for site functionality, analytics, and marketing, and are only activated with your consent. Preferences can be changed at any time.

7. INTELLECTUAL PROPERTY

Can I use images from your site?

No. All text, product images, AI-generated editorial images, branding, and logos are protected by intellectual property laws.

What if I see my content on your site?

If you are the owner of any content appearing on our site and believe it infringes your rights, contact us at contact@sac-populaire.com. SAC POPULAIRE will promptly review and remove or modify it.